Privacy Policy

Privacy Policy

This Privacy Policy explains how PSM Locksmiths collects, uses and protects your personal information.

PSM Locksmiths is a sole trader business operated by Paul Steven Montgomery, based at 524 Woodbridge Road, Ipswich, Suffolk, IP4 4PN.

If you have any questions about this policy, you can contact:

Email: paul@ipswichautolocksmith.co.uk

1. What Information We Collect

We may collect and process:

• Your name
• Telephone number
• Email address
• Vehicle details (where relevant to services)
• Address (if service is required at your location)

Information submitted via contact forms

We also collect limited technical data via cookies, including:

• IP address
• Browser type
• Device type
• Pages visited

2. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide locksmith services
• Process payments
• Arrange appointments
• Maintain service records
• Improve our website and services

We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing

Under UK GDPR, we rely on:

• Contractual necessity (to provide services)
• Legitimate interest (business operations and website improvement)
• Consent (where required for cookies)

4. Data Sharing

We may share data with:

• Payment processors
• Accounting services
• Website hosting providers
• Google Analytics and Google Ads (for website performance and advertising measurement)

We do not share personal data for marketing resale.

5. Data Retention

We retain information only as long as necessary for:

• Legal obligations
• Accounting requirements
• Service records

6. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Request correction
• Request deletion
• Object to processing
• Request data portability

To exercise your rights, contact us using the details above.

7. Cookies

For full details, please see our Cookie Policy.

8. Updates

This policy may be updated periodically.
Last updated: 24th February 2026