Refund & Cancellation Policy
PSM Locksmiths aims to provide transparent and fair service.
1. Cancellation Before Attendance
You may cancel an appointment before we attend without charge.
2. Emergency & Same-Day Services
Where emergency services are requested and work has begun, cancellation rights under the Consumer Contracts Regulations may not apply.
This includes:
3. Faulty Parts
If a part supplied by us is defective within the warranty period, we will repair or replace it.
Warranty does not cover:
4. Labour Guarantee
We guarantee our workmanship for a reasonable period following service.
5. Refund Requests
Refund requests must be made in writing to:
Email: paul@ipswichautolocksmith.co.uk
Each case will be assessed fairly.
Last updated: 24th February 2026